Frequently asked questions — Orders

You can easily pay for your online orders by credit card (CB, VISA, MASTERCARD), Apple Pay, Bancontact, and Scalapay for interest-free payments in 3 instalments.

If you have a PayPal account, you can also pay for your purchases using your PayPal account.

If you wish to pay by bank transfer, you can contact our customer service team to assist you with paying for your order using this payment method.

Yes! With our partner SCALAPAY IP, which allows you to pay in three (3) interest-free instalments using your credit card for orders from €5 up to €1,500.

This interest-free instalment payment facility is reserved for adult individuals residing in mainland France, who hold a bank card on the "CB", VISA, MASTERCARD or AMEX network, issued in France and with a validity period of more than three (3) months.

To subscribe to this service, once your order is finalised, simply click on the "Pay in 3 interest-free instalments with Scalapay IP" button to be redirected to our partner SCALAPAY IP's webpage, where a detailed summary of the payment schedule will be displayed.

If you would like more information, you can consult the General Terms and Conditions of Sale.

If your payment has been declined, here are some steps you can follow to try to resolve the issue:

1. Check your details: Make sure you have correctly entered your credit card or payment method details.
2. Check your banking app: Some transactions may require you to validate them in your banking app.
3. Use another payment method: If the problem persists, consider using another payment method, such as a different credit card or PayPal. You can also opt for payment by bank transfer by contacting our customer service.

Would you like to distribute our products or order our products as a healthcare/beauty professional? Contact us HERE.

If you have not received an order confirmation email after making your online purchase, please follow the steps below to resolve this issue:

1. Check your spam or junk mail folder
2. Wait a moment: Sometimes there may be a slight delay between the time you place your order and when you receive the confirmation email.
3. Check the email address used: Make sure you provided a correct email address when placing your order.
4. Contact our customer service: by clicking HERE

14 days! This withdrawal period expires fourteen days after the day on which you physically took possession of the product(s). If the products ordered together are delivered separately, the withdrawal period expires fourteen (14) days after the day on which you physically took possession of the last product.

If you wish to cancel your order, we invite you to contact our customer service as soon as possible to check whether it has not yet been dispatched. If that is the case, we can confirm the cancellation of your order and spare you the need to return the items. If your order has been dispatched and/or you have already received it, you may exercise your right of withdrawal. To do so, we invite you to consult our General Terms and Conditions of Sale to find out about the procedure to follow in order to exercise your right of withdrawal.